We provide support !
You can find all needed documentation to make our application work, for free on our Support Centre. In addition, if you have a valid subscription, you can open support tickets.
Urgent fix: If your bubbles appear empty this is because there has been a change in the google API.
The problem occurs when you have not set a bubble width into your Markerset(s).
To fix this you have 2 options
- Open each markerset and in the 'Markerset Settings' tab, locate the 'Bubble width' setting and enter a value, like 200, or,
- Download and install the lastest version of Geocode Factory where a value has been set dy default.
Reply time: Depending on the complexity of your support issue it's usually between a few hours and 48 hours. When we expect longer delays we will notify you.
- SupportStandard Support for Subscribers
- Installation issues
- Basic configuration
- How to use questions
- Bug squashing
Assistance for the above is available through our ticket system for our support subscribers.
- Access the ticket center Open Ticket
- Installation Installation and Development Service
- Design, customizations and development
- Server migration, data import
- 3rd party integration, plugin and feature development
- Conflict with other 3rd party component or templates
Assistance for the items above is available through our Installation and Development Service.
- Access the installation center Installation